Return Policy
At QUE By Shawn-Mark, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
1. Eligibility for Returns
- Items must be returned within 7 days of the purchase/delivery date.
- A valid receipt or proof of purchase is required (if purchased online, your order is in our system).
- The item must be unused, in its original packaging, and include all accessories, manuals, and any promotional items received.
- Products that are damaged, used, or missing parts due to customer misuse may not be eligible for a refund.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods.
- Personal care items.
- Custom-made or personalized items
- Digital downloads or gift cards
3. Return Process
- In-Store Purchases: Bring the item and receipt to any of our stores for assistance.
- Online Purchases: Contact our customer service at [email@example.com] to initiate a return.
- We will provide a return shipping label if applicable.
4. Refunds & Processing Time
- Refunds will be issued to the original payment method within 5-10 business days after receiving and inspecting the item.
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
5. Exchanges
- If you received a defective or damaged product, we will replace it at no extra cost. Contact us at [email@example.com] for assistance.
6. Restocking Fees
- A 10-20% restocking fee may apply for returns that do not meet the standard criteria.
7. Contact Us
For any return-related questions, reach out to our support team at:
- 📧 Email: info@quebyshawnmark.com